Privacy

Privacy Policy

Last updated April 08, 2024

This privacy notice for CreateScene Ltd ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as:

  • Visiting our website at createscene.com or any website of ours that links to this privacy notice.
  • Engaging with us in other related ways, including sales, marketing, or events.

If you have questions or concerns, this privacy notice will help you understand your rights and choices. If you disagree with our policies and practices, please do not use our Services. For further questions, contact us at contact@createscene.com.

Summary of Key Points

This summary provides key points from our privacy notice. For details, refer to the full policy below.

  • What personal information do we process? We may process personal information depending on your interaction with our Services, the choices you make, and the features you use. 
  • Do we process sensitive personal information? No, we do not process sensitive personal information.
  • Do we receive information from third parties? No, we do not receive information from third parties.
  • How do we process your information? To provide, improve, and administer our Services, communicate with you, and comply with legal requirements. 
  • When and with whom do we share your personal information? In specific situations and with specific third parties. 
  • How do we keep your information safe? We have measures in place to protect your information, but no system is 100% secure.
  • What are your rights? Depending on your location, privacy laws may grant you certain rights.
  • How do you exercise your rights? Visit createscene.com or contact us. We will respond in accordance with data protection laws.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On?
  4. When and With Whom Do We Share Your Personal Information?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. How Long Do We Keep Your Information?
  7. How Do We Keep Your Information Safe?
  8. What Are Your Privacy Rights?
  9. Do-Not-Track Features
  10. United States Residents' Rights
  11. Updates to This Notice
  12. Contact Information
  13. Reviewing, Updating, or Deleting Your Data

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

  • Names
  • Email addresses
  • Usernames
  • Passwords
  • Contact preferences
  • Billing addresses

Sensitive Information

We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

  • IP address
  • Browser and device characteristics
  • Operating system
  • Language preferences
  • Referring URLs
  • Device name
  • Country and location
  • Information about how and when you use our Services

This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Log and Usage Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include:

  • Your IP address
  • Device information
  • Browser type and settings
  • Information about your activity in the Services (e.g., date/time stamps, pages viewed, searches)
  • Device event information (e.g., system activity, error reports, and hardware settings)

Device Data

We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. This may include:

  • IP address (or proxy server)
  • Device and application identification numbers
  • Location
  • Browser type
  • Hardware model
  • Internet service provider or mobile carrier
  • Operating system
  • System configuration information

Location Data

We collect location data such as information about your device's location, which can be either precise or imprecise. The amount of information collected depends on the type and settings of the device you use to access the Services. For example:

  • We may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address).
  • You can opt out of allowing us to collect this information either by refusing access to the information or by disabling the Location setting on your device. However, some aspects of the Services may not be available if you opt out.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To respond to user inquiries and offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

In Short: We only process your personal information when we believe it is necessary, and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If You Are Located in the EU or UK

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:

  • Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If You Are Located in Canada

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
  • For investigations and fraud detection and prevention.
  • For business transactions provided certain conditions are met.
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin.
  • If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.
  • If it is reasonable to expect collection and use with consent would compromise the availability or accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
  • If the collection is solely for journalistic, artistic, or literary purposes.
  • If the information is publicly available and is specified by the regulations.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When We Use Google Analytics: We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include:
    • Google Analytics Demographics and Interests Reporting

    To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt-out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

  • Other Users: When you share personal information (e.g., by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users may be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which you have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. As such, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. What Are Your Privacy Rights?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

  • Request access and obtain a copy of your personal information.
  • Request rectification or erasure.
  • Restrict the processing of your personal information.
  • Data portability (if applicable).
  • Not be subject to automated decision-making in certain circumstances.

You can make such a request by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?".

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing Your Consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent by:

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.
  • Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at contact@createscene.com.

9. Controls for Do-Not-Track Features

In Short: Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you are granted specific rights regarding access to your personal information.

What Categories of Personal Information Do We Collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details such as real name, alias, postal address, email address, account name, or online identifier Yes
B. Personal information categories under California law Name, contact information, education, employment, employment history, financial information Yes
C. Protected classification characteristics Gender and date of birth Yes
D. Commercial information Transaction information, purchase history, financial details No
E. Biometric information Fingerprints, voiceprints No
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data No
G. Geolocation data Device location No
H. Sensory data Audio, electronic, visual, or similar information No
I. Professional or employment-related information Business contact details or job title, work history Yes
J. Education Information Student records and directory information Yes
K. Inferences drawn from other personal information Inferences about preferences and characteristics No

How Do We Use and Share Your Personal Information?

Learn more about how we use your personal information in the section "How Do We Process Your Information?". We may disclose personal information with service providers pursuant to a written contract. Learn more about such disclosures in the section "When and With Whom Do We Share Your Personal Information?".

California Residents

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits California residents to request and obtain information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data you publicly post on the Services. To request removal, please contact us using the contact information provided below and include your email address and a statement that you reside in California. We will ensure the data is not publicly displayed on the Services, but please be aware it may not be completely or comprehensively removed from all systems (e.g., backups).

CCPA Privacy Rights

Under the California Consumer Privacy Act (CCPA), you have the following rights:

  • The right to request deletion of your personal information.
  • The right to request details about the categories and specific pieces of personal information we have collected.
  • The right to opt out of the sale of personal information. (We do not sell personal information.)
  • The right not to be discriminated against for exercising your privacy rights.

To exercise these rights, contact us using the details provided below.

Other US States

Residents of Colorado, Connecticut, Utah, and Virginia are also granted privacy rights similar to California residents. Specific details about your rights under these states' laws are available by contacting us.

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us using the following details:

13. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us at:

We will respond to your request in accordance with applicable data protection laws.